TERMS & CONDITIONS

KLN Manufacturing strives to make your shopping experience informative and easy. Please feel free to contact us at quote1@kln.com or call us at 800-624-9101 regarding any questions or concerns.

SALES TAX

Texas residents and businesses are subject to 8.25% state sales tax. Certain products are subject to sales tax outside Texas. You may be assessed sales tax on these certain items.

PAYMENT

All prices are in U.S. dollars.

ALTERNATIVES TO ONLINE CREDIT CARD PURCHASES

We accept faxed and mailed credit card orders, as well as orders that are mailed with a check.

CHARGES

Credit card are not debited until your product is prepared for shipment.

SHIPPING TIME

Shipping times vary. Products that typically take longer than 14 days to arrive are noted on the respective ordering page. Most items are usually delivered within 10 business days. If you require quick delivery, call for a quotation.

PRODUCT AVAILABILITY AND PRICING

Pricing and availability are subject to change without notice. We make every effort to provide accurate pricing. If a price has changed (increased or decreased) before we have a chance to change it on our website, we will contact you for reauthorization of product purchase

AGENTS & CONTRACTORS

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes. We offer some products in our online store which are complementary to our line, but are manufactured by other companies. Those items are backed by their respective manufacturer’s warranty.

NEWSLETTER SIGN-UP, PRIVACY AND FREQUENCY

If you choose to sign up for our free newsletter, you will receive around 1-3 emails per month. Depending on sales, events, new products and promotions, that number may increase slightly. It is not our desire to flood your inbox with daily or weekly information. You’ll also be able to opt out of our newsletter at any time. We do not share our email list, but may occasionally send you useful information or special offers that could be of value to you.

If you received a damaged shipment or product, please email photos of the damaged item to Quote1@kln.com include your invoice number and name, and we will work with you to resolve the issue.

CUSTOMER SERVICE

When you contact us about a customer service issue, we may contact you via email, mail or phone depending on the situation. Our goal is to provide you with outstanding customer service and to keep you as a customer for life. Quote1@kln.com